1. Overview

This website is operated by Smartbrise LLC. Throughout the site, the terms “we”, “us”, and “our” refer to Smartbrise. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by these Terms of Service.

2. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are authorized to purchase products for yourself or on behalf of your business. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.

3. Product Information

We make every effort to display product details, descriptions, pricing, and availability as accurately as possible. However, product colors, packaging, specifications, and availability may vary. We reserve the right to update, modify, or discontinue products at any time without notice.

4. Pricing and Payment

Prices listed on www.smartbrise.com are subject to change without notice. We reserve the right to correct pricing errors, refuse orders, or cancel orders when necessary. Payment must be completed according to the checkout or invoice terms provided.

5. Orders and Acceptance

Placing an order does not guarantee acceptance. We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, incomplete, incorrectly priced, or unavailable for fulfillment.

6. Shipping and Delivery

Shipping timelines are estimates and may vary depending on product availability, order volume, carrier delays, destination, weather, or other circumstances outside our control. Please review our Shipping Policy for additional information.

7. Returns and Refunds

Returns, refunds, exchanges, damaged goods, and shortages are handled according to our Return and Refund Policy. Certain products, including final sale items and custom products, may not be eligible for return.

8. Custom Printing and Custom Orders

Custom printed products, custom packaging, personalized products, and special-order items may require minimum order quantities, artwork approval, production timelines, deposits, or full payment before production begins.

Once approved or placed into production, custom orders may not be canceled, returned, or refunded unless otherwise stated in writing by Smartbrise LLC.

9. Business Use

Our products are primarily intended for restaurants, cafés, bubble tea shops, food service businesses, distributors, and commercial users. Customers are responsible for confirming that purchased products are suitable for their intended business use.

10. Website Content

All content on this website, including text, images, graphics, logos, product descriptions, and layout, is provided for informational and commercial purposes. You may not copy, reproduce, distribute, or exploit any website content without written permission from Smartbrise LLC.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, policies, or practices of third-party websites.

12. Limitation of Liability

To the fullest extent permitted by law, Smartbrise LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

13. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Updates will be posted on this page. Your continued use of the website after changes are posted constitutes acceptance of those changes.