1. Information We Collect

We may collect personal and business information that you provide directly to us, including:

• Name, company name, billing and shipping address
• Email address and phone number
• Order details, payment-related information, and purchase history
• Custom printing quote details, artwork preferences, and project information
• Messages, inquiries, form submissions, or customer support communications

2. Information Collected Automatically

When you visit www.smartbrise.com, we may automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, referring URLs, and general website usage activity.

This information helps us improve website performance, understand customer behavior, protect our site, and provide a better shopping experience.

3. How We Use Your Information

We use collected information to:

• Process orders, payments, shipping, returns, and customer service requests
• Respond to quote requests, contact forms, and product inquiries
• Provide wholesale, custom printing, packaging, and related services
• Send order updates, invoices, confirmations, and business communications
• Improve our website, products, services, and customer experience
• Detect fraud, protect our business, and comply with legal obligations

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to support site functionality, remember preferences, analyze traffic, measure marketing performance, and improve user experience.

You may disable cookies through your browser settings, but some parts of the website may not function properly.

5. Sharing Your Information

We do not sell your personal information. We may share information with trusted third parties only when necessary to operate our business, such as:

• Payment processors and fraud prevention services
• Shipping carriers, warehouse partners, and delivery providers
• Website hosting, analytics, email, and customer support providers
• Professional advisors, legal authorities, or regulators when required by law

6. Payment Information

Payment transactions may be processed through secure third-party payment providers. We do not store full credit card numbers on our website. Payment providers process payment information according to their own security and privacy practices.

7. Email and Marketing Communications

If you sign up for updates, request a quote, or make a purchase, we may send transactional messages, order updates, service communications, or promotional content related to Smartbrise.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions in the email or contacting us directly.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain information for as long as necessary to fulfill orders, provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Rights and Choices

Depending on your location, you may have rights to access, correct, update, delete, or request information about the personal data we hold about you. To make a request, please contact us using the information below.

11. Children’s Privacy

Our website and services are intended for business and general adult users. We do not knowingly collect personal information from children under the age of 13.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website means you accept the updated policy.